City of Tshwane’S Customer Care Mobile Truck Brings Municipal Services Closer to Communities

By Dr Nasiphi Moya
Executive Mayor of Tshwane

The City of Tshwane has unveiled a new Customer Care Mobile Truck, marking an
important milestone in our commitment to building a responsive, accessible and
resident-centred local government that brings services directly to communities.

The launch of the Customer Care Mobile Truck forms part of our broader programme
to improve customer experience, strengthen frontline service delivery and ensure that
every resident, regardless of where they live, has convenient access to municipal
services.

The mobile truck was launched on Tuesday, 7 July 2026, during the Executive Mayor’s
Service Delivery Open Day, where she was joined by the Deputy Executive Mayor and
MMC for Finance, Cllr Eugene Modise, and the MMC for Corporate and Shared Services, Cllr Flora Monama.

The Customer Care Mobile Truck will travel throughout Tshwane, providing residents
in remote and underserved communities with access to a range of municipal services,
including assistance with municipal accounts, billing enquiries, service delivery complaints and other customer care services.

The Executive Mayor’s Service Delivery Open Day, hosted every quarter, further
reinforces our commitment to open, transparent and responsive governance.

The open day brings together officials from multiple municipal departments in one location where residents are afforded the opportunity to engage directly with decision makers, resolve longstanding municipal queries and receive assistance in a coordinated and efficient manner.

Through initiatives such as this, we continue to build a City that listens,
responds and delivers, reaffirming our commitment to putting residents first and ensuring that no community is left behind.